Terms and Conditions of Service Users



Important: please read and understand the information thoroughly


A. Obligations and conditions of the service users 


 1.     The service users agree that they will transport goods or items of which they are the owner or the authorized person or the representative. The users will use the service in compliance with terms and conditions determined by the service provider. If any service user disagrees with terms and conditions as stipulated by the service provider, please do not use our service and leave our service system or cancel the registration in WeDeliver application or website immediately.
2.    The service users agree that they will properly pack goods or items to be transported. The users shall ensure that the packed materials have no trace, damage, defect, deformation, and rotten or incomplete conditions.

 3.     The service users agree that they will send the items or goods which are property packed and in accordance with following standards.
                 3.1    For fragile goods or items, the service users agree that they will pack goods or items with packing materials which are sufficiently strong and efficiently protect the packed materials from crashes and damage that may occur during the transportation process. If goods or items are packed with regular packing materials, the service users are required to do the following:
                           3.1.1    Inform of such matter in writing in Lalamove application or website;
                           3.1.2    Make a label by writing or typing letters whose size is sufficiently large and can be clearly seen. The color of the letters must be vivid and not faded. The label must be attached to the goods or the items to be transported. The warning text could be, for example, “handle with care”, “fragile”, “do not hang”, etc.
                3.2    For materials which are easily damaged or deformed, the service users agree to pack goods or items with proper packing materials sufficiently strong to prevent damage or deformation that may occurs during the transportation service. If goods or items are packed with regular packing materials, the service users are required to do the following.
                           3.2.1    Inform of such matter in writing in Lalamove application or website; clearly mention in the remark if goods or items to be transported can be easily deformed or damaged;
                           3.2.2    Make a label by writing or typing letters whose size is sufficiently large and can be clearly seen. The color of the letters must be vivid, not faded. The label must be attached to goods or items to be transported. The text could be, for example, “handle with care”, “fragile”, etc.
                 3.3    If goods or items to be transported are fresh food or normal food that needs preservation during the transportation, the service users agree to pack goods or items with sufficiently strong packing materials that can preserve the freshness of such food and prevent the transported materials from damage, spoilage, spills, and deformation until goods or items are delivered to the receiver. The service users shall consider on their discretion the suitability of packing materials for goods or items to be transported. The service provider shall not be responsible for selecting suitable packing materials in all cases. Furthermore, the service users must:
                           3.3.1    Inform of such matter in writing during the request process via Lalamove application or website and clearly specify in the remark box that goods or items inside are fresh or normal food, or goods or items are being preserved during the transportation depending on the case.
                           3.3.2     Make a label by writing or typing letters whose size is sufficiently large and can be clearly seen. The color of the letters must be vivid and not faded. The label must be attached to goods or items to be transported, indicating that the transported materials may be damaged such as “handle with care”, “fragile”, “this side up”, “keep away from heat”, etc. 

 4.     The service users agree and accept that goods or items to be transported are of legal materials. If it is found later that the materials transported are illegal, the service provider shall not be liable for such matter. The service provider shall not agree or be involved in any offence with the service users, or be liable to compensate, with the service user, for any specific individual or body of persons due to any damage whatsoever. 


 

B.   Forbidden goods or items to be transported

1.     Alive animals;
2.     Hunted animals; part of animals such as ivory, shark fin or other items which are made or processed from animal parts, including other items which are not for human consumption and prohibit items according to treaty and/or applicable laws and/or custom of every country;
3.     Human organs, ashes, bones;
4.     Firearms, ammunition, explosive materials, ignition equipment of all kinds such as gunpowder, etc.;
5.     Illegal items such as counterfeit or pirated products, illegal drugs or addictive substances, illegal property or any materials which are against the laws, regulations or rules stipulated by federal, state or local government of every country, including the materials which the users have legal right of possession but are not allowed to partially or entirely move or send to other places;
6.     Sharp or hazardous objects such as knives, swords, spears, daggers, etc.;
7.     Materials which are generally recognized that they are easily depreciated or perishable;
8.     Flammable materials of all kinds such as LPG, NGV, etc.


C.  Disclaimer of service provider 

1.     WeDeliver only offers a platform for third-party driver agents to offer delivery business. No compensation shall be made by WeDeliver for any damage or loss of goods. The service users and the third-party driver agents shall be responsible  if such an event occurs.